FAQ

General Questions

Question: How did this project come to be?
Answer: This project started as a conversation between two neighbors and friends. It is a story of goodwill and great networks. The genesis of The Emotional PPE Project is featured in a Boston Globe Article.
Question: Who runs the project?
Answer: The project is staffed by 100% volunteers. Our team is made up of people who believe in the mission and want to dedicate their time to help healthcare workers in need.
Question: Who is funding the project?
Answer: We are a not-for-profit entity incorporated in Massachusetts and with federal 501(c)(3) status. We are supported entirely by individual donations through our donation page.

For Healthcare Workers in Need of Mental Health Services

Question: Can I use The Emotional PPE Project services if I am not a physician?
Answer: Yes! If you are in a healthcare-related job and have been affected by the COVID-19 crisis, you are welcome to contact the practitioners in our directory.
Question: Is this service anonymous, or are you collecting data on me?
Answer: The Emotional PPE Project functions as a directory only. We do not collect any personal data on you whatsoever. If you contact a mental health practitioner, you choose what you want to share with them, but The Emotional PPE Project has no access to what you discuss.
Question: There’s no one listed in my state. Can I contact someone from another state?
Answer: If your state has no practitioners listed, that means that we don’t currently have anyone in our database that is licensed to see clients in your state. We recommend you similar pro bono services such as Project Parachute or Crisis Text Line. Note, however, that our directory is growing every day, and if you check back at a later time, you may be able to find a practitioner who is licensed in your state.
Question: Who is qualified to be in your database?
Answer: All practitioners in our database are licensed to provide counseling to clients in the state indicated.

For Mental Health Practitioners

Question: How do I participate?
Answer: If you are a licensed mental health practitioner in at least one US state or territory, you may sign up at the practitioner sign up page. After you do so, one of our volunteers will verify your license, after which you will be listed in our database that anyone who visits our website may access. If you have any questions about the sign up or licensure process, please contact practitioners@emotionalppe.org.
Question: What do I do if a healthcare worker contacts me?
Answer: If a healthcare worker contacts you through our site from a state you are licensed to practice in, they will expect that you will provide pro bono telehealth sessions with them. What you do in the session(s) and how many you conduct with each client is up to you. We recommend that you discuss these details with the client prior to the first session. If you are contacted by a potential client via this site, AND after you complete your first session, please fill out a report to let us know. No personal information about clients should ever, in any circumstances be included in your reports. The reports are merely what help us monitor usage and understand how to improve our services.
Question: How do I know if my client qualifies as a healthcare worker affected by the COVID-19 crisis?
Answer: It is up to you to decide if you want to provide services to the person that contacts you. We have intentionally left the definition of healthcare worker vague, as the mental health impact of COVID-19 is not limited to any particular profession or population.
Question: Does The Emotional PPE Project provide liability or malpractice insurance coverage to practitioners?
Answer: No, this is not a service we provide. If you choose to be in our database, you will practice entirely under your own license and your own coverage.
Question: Do I qualify to be in your database of mental health practitioners?
Answer: If you are a mental health practitioner with an active license and are willing to provide pro bono mental health services to healthcare workers in need, you are qualified to be in our database.
Question: How often will I be contacted by a healthcare worker?
Answer: Currently we are not able to predict how often you will be contacted. That will depend on the demand in your state vs how many practitioners are available in your state. But when you are contacted, please be sure to log the interaction. This is how we monitor usage and understand how to improve our services.
Question: Someone has contacted me from out of state through your website. Should I provide services to them?
Answer: We have built our website such that potential clients will be directed to the database of practitioners that are licensed in their state. However, it may happen that you get contacted by someone from outside of the area where you are licensed to practice. As above, we cannot make a recommendation as to how to handle that situation beyond referring you to the regulations of your licensing body.